Frequently Asked Questions
Everything you need to know about using Orbital.
General
What is Orbital?
Orbital is a connected platform that helps chemical, raw material, ingredient, and commodity sellers run their entire business — from storefronts to inventory, payments, logistics, and invoicing — all in one system.
Who is Orbital built for?
Distributors, Suppliers, and International Chemical and Raw material manufacturers looking to scale across Africa with better visibility, efficiency, and automation.
Storefront & Marketplace
Do I need a website to sell online?
No. Your Orbital storefront acts as your digital shop — complete with your branding, product catalog, and ordering tools.
Can I sell on the marketplace and my storefront at the same time?
Yes. Products added to your storefront can be listed on the Matta Marketplace with one click.
Inventory & Orders
How does Orbital track inventory?
Every sale, delivery, adjustment, and purchase order updates your stock automatically across all warehouses.
Can Orbital handle batch numbers and expiries?
Yes — batch, lot, and expiry tracking are built for chemical and ingredient sellers.
Payments & Finance
Can I accept payments in foreign currencies?
Yes. Through Oxide, you can accept payments in NGN, KES, GHS, XAF, USD, and more.
Does Orbital offer credit or financing?
Yes. Eligible sellers and buyers can access embedded credit lines and payment terms.
Logistics
Does Orbital provide delivery services?
Orbital integrates with Flux, allowing you to book trucks, track deliveries, and handle cross-border documentation.
Can I track shipments in real time?
Yes — every delivery comes with a live tracking view and automated customer updates.
Setup & Support
How long does it take to get started?
Most businesses set up their storefront, products, and invoicing within a day.
Do you offer onboarding support?
Yes. We provide guided setup, training, and ongoing support for your team.
Can my whole team use Orbital?
Absolutely. Add team members, assign roles, and control permissions easily.